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Inbound Customer Care Executive

1.00 to 2.00 Years   Noida   15 Aug, 2023
CONCINNITY MEDIA TECHNOLOGIES
Job LocationNoida
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryBFSI
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Company IntroductionOur client is a leading Indian financial services company that offers a range of products and services to its customers, including banking, insurance, mutual funds, stockbroking, and investment banking. It has a strong focus on innovation and has launched several innovative products and services, such as mobile banking app. Bank is a leading Indian financial services company with a strong presence in the Indian financial services sector and a large customer base.It has won awards for its customer service initiatives and financial performance and has launched initiatives to promote education, healthcare, and environmental sustainability. It is well-positioned for continued growth and success in the future.Customer Experience Center (Assistant Manager): Inbound
    • Education any Degree
    • Experience 1-2 years with 6 months which should be in a customer service role - Understanding of call center industry an advantage
    • Excellent communication skills Verbal & Written
    • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
    • Flexible to get scattered 8 Week Offs in a month with 9hours shift
    • Good listening skills and strong communication abilities.
    Job Role
    • To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customers satisfaction
    • To identify and convert the opportunities for cross selling (banking product) on customers call
    • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
    • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
    • Complete the logs specified by the process (End-of-day target)
    • Adherence to Information Security norms & quality process norms.
    • To be aware of and comply with any updates about the process
    • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Keyskills :
customer servicecalling

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