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Interesting Opportunity Customer Success Manager - HR...

2.00 to 3.00 Years   Noida   14 Nov, 2023
Zhcne Consultancy Services
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Customer Success Manager - HRTech/SaaS/Recruitment Software/ATSJob Role Drive saas/hrtech product usage and enterprise customer retention Prepare usage report to share with key clients accounts Discuss pricing and drive repeated revenue Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on Investment (RoI), Adoption, and Value Realization to ensure retention and growth Manage business for HRTech Firms customers for ATS products and services Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings Ensuring excellent customer service delivery always, Drive practice operations and monitor key KPIs around Book of Business, Retention, Churn etc. with focus to help achieve targets and incentives Drive consultative selling and business development, charged with proactively seeking out new cross-sell and up-sell opportunities, and maintaining a portfolio of partners for repeat. business Acquire a thorough understanding of key customer needs and requirements. This will include SOW design and evaluation Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and get maximum ROI to them Ensure the correct products and services are delivered to customers in a timely manner Resolve any issues and problems faced by customers and deal with complaints to maintain trustCTQs 3 years of overall experience with last 2 years experience in the similar role Candidate should have prior experience of working in SaaS based product companies Should have managed revenue base of $4 million Experience of managing relationship with enterprise customers @ CXO level. Good in governance mechanism and data analytics Candidate should be either B.Tech or MBA. Apply with word format resume(ref:iimjobs.com,

Keyskills :
saasretentionpricingreturn on investmentadoptionvalue realizationrenewalscustomer serviceconsultative sellingbusiness developmentupselldata analyticsgovernancehrtechrecruitment softwareatscustomer successclient relationshipscrosssellsow

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