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IT Support Associate

1.00 to 4.00 Years   Noida   31 Aug, 2023
APIDEL TECHNOLOGIES PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    ESSENTIAL FUNCTIONS And RESPONSIBILITIESIdentifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.Provides status and follow-up information to internal or external customers.Escalates calls to the appropriate departments.Documents customer issues in call tracking system timely and accurately.Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.Provides support after hours via on-call cell phone.ADDITIONAL FUNCTIONS And RESPONSIBILITIESPerforms other duties as assigned.Supports the organizations quality program(s).QualificationsEducation & LicensingAssociate degree in a computer technology field preferred.ExperienceThree (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.Skills & KnowledgeStrong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft OfficeStrong oral, written and business communication skillsAnalytical, interpretive and decision-making skillsStrong organizational skillsExcellent interpersonal and customer service skillsExcellent negotiation and conflict resolution skillsStrong stress and time management skillsAbility to work in a team environmentAbility to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Keyskills :
windowsoutlook

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