IT TEM Financial Operations

Job Description

IT Unified Communications (UC) Services team manages globally the lifecycle, delivery, cost, quality and performance of all end user communication services ranging from Fixed and Mobile voice to VoIP and Call Center, Video and Virtual Conferencing and Webcasting services. IT Unified Communications services are being driven by the continuously evolving technologies and business requirements delivering the best services to all Nokia employees.One of the key end user services are Mobile & Fixed voice with 80.000 subscribers in more than 74 countries with up to 170 communication service providers and an average monthly volume of 1.300 invoices.Nokia IT Telecom Expense Management (TEM) Financial Operations is responsible to manage the global Mobile, Fixed & Data service expenses. The candidate will be part of a team that ensures the full financial services lifecycle from invoice collection, validation, reconciliation for telecom services from Communication Service Providers (CSP). Activities: The Nokia IT (TEM) Financial Operations Specialist Downloads/Obtains the invoices from CSPs portal or vial email and upload into Nokia payment system.Monitors the missing invoices and ensuring that they are obtained from vendors on timely basis.Reconciles invoice against inventory, contract, pricing.Identifies billing error, missed charges, determines supplier credits.Requests and drives dispute-, credit-, discount-management in order to collect outstanding amounts or to reduce the services run rates.Provides relevant charge-back information to the Financial Controllers.Consolidates all invoices received (in local currency & Euros) into one general ledger.Ensures on time payments and analyses and resolves payment delays within contract payment terms in order to prevent late payment fees.Supports the good receipt bookings and accrual preparation.Provides spend forecast for monthly and annual planning, tracks spend actuals and matches against latest estimates by type of service as well as per geography.Runs service cost analysis and tracking based on incoming invoices by country/service/CSP to support cost performance benchmarking.Performs Invoice audit against active contracts and inventory to identify charged subscriptions against Telecom Expense Management inventory.Identifies any active subscription without valid user in order to prevent these Subscriptions from being charged by the respective CSPs in their invoices. Owns a process to indicate the high spenders on different geographical and organisational levels in order to support internal cost control initiatives.Skills & Qualifications:

• Bachelor s degree in IT/Engineering or a related discipline with at least 2 years of experience in IT, Accounting, Finance, Consulting and/or Analytics.
• Telecom Expense Management and/or Accounts Payable experience preferred.
• Analytical skills to compile information requiring combinations of data from multiple sources, the ability to work with numbers and formulas.
• Experienced in analysing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders.
• Practical experience with Microsoft 365 applications (e.g. Outlook, OneDrive, PowerPoint, Excel, SharePoint, and PowerBI) and collaboration tools.
• Experience with SAP financial and procurement solutions (i.e.Ariba) and Telecom e-Billing systems desired.
• Professional working proficiency in English is required, additional language skills in Mandarin; Japanese, French; Portuguese; Russian; Spanish; Vietnamese are a plus.

This job profile should be seen as a role description and is not to be used to evaluate a position or task.Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.Must have:

• Masters or bachelor s degree in Engineering, Telecommunications, Computer Science or equivalent field;
• Knowledge and understanding of communication and telecom expense management services;
• Capable to understand complex requirements for the services in scope, and translate them into processes, improvement plans and built into a solution;
• Experienced to coordinate service management in cross functional organizations
• Knowledge of the ITIL service lifecycle and in specific, service operations;
• Capable to manage the costs of IT service in the assigned region, including volume management and spend control;
• Excellent verbal and written English language and communication skills;
• Eager and capable to work in a global multi-cultural team and to develop him/herself;
• Strong customer focus;
• Drive to deliver results, getting things done attitude;
• Honest, working with integrity and building trust;
• Excellent verbal and written English language and communication skills;
• Good presentation skills.

Nice to have:

• Capable of building operational relationship with Communication Service Providers;
• Being familiar with communication services contract terms and conditions, various invoicing models and subscription plans of mobile operators will be an asset;
• Experience in managing projects, like mass vendor changes, transition and transformation of services
• Experience with user care systems (i.e. SNOW)
• Analytical thinking skills
• Capable to work as part of the globally dispersed team

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Keyskills :
cost analysiscost controlaccounts payablesap financialtelecom expense managementannual planninglanguage skillscustomer focuscall center