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Manager OMS OSS/SIOC

10.00 to 14.00 Years   Noida   28 Mar, 2022
Nokia Solutions and Networks India Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    • 10+ years of leadership/management role in conducting security audit/ testing with demonstrable results of comprehensive analysis.
    • Expert knowledge of security architectures, software security, protocols and services. Demonstrated experience in working with 4G/5G, virtualization, emerging technologies
    • Ability to investigate and resolve security incidents and knowledge of vulnerability management standards and practices.
    • Hands-on expertise in assessing security. Knowledgeable about customize security testing/scripting to identify complex security issues
    • Ethical hacking, Blue/Red team exercises
    • Excellent communication, data analysis, documentation and presentation skills
    • Results oriented and pays attention to details
    • Technical understanding in the following areas:
    1. Network Security
    2. 5G Security (from Radio to Core incl Orchestration & Slicing)
    3. Security management, orchestration, and automation
    4. Security Compliance, Assurance and Audit
    5. Excellent understanding of the industry landscape, including customers, potential partners, direct competitors, and competing and emerging technologies and architectures
    6. Ability to work collaboratively across many teams within the organization including sales, business development/technical sales, product management, market services and program management
    7. Excellent written and verbal communications skills; ability to communicate technology strategy and architecture approach to engineers, sales, and customers
    8. Ability and flexibility to develop and deliver presentations to a wide variety of audiences and to define and participate in conferences, trade shows
    9. Proficiency in conflict management and negotiation, with abilities to influence and lead others
    10. Strong consulting skills to work with both, external and internal customers, and suppliers
    11. High energy: willingness to work in a fast-paced and dynamic
    Key Tasks:
    • Ensure SLA Adherence
    • Define and monitor KPIs to ensure SLAs are met.
    • Ensure customer deliverables are met in a timely manner.
    • Participate in periodic reviews with customer along with Lead Analysts to understand & deliver to the desired customer satisfaction level.
    • Take up precautionary as well as remediator measures to ensure customer satisfaction.
    • Coordinate with stakeholders for event analysis
    • Prepare the root cause analysis for P1 incidents, Escalations & other applicable cases (e.g. Incident Response cases etc.)
    • Review and validate SOW before onboarding new customer.
    • Monitor and manage performance of shift leads and L3/Lead Analysts.
    • Ensure SOPs are complete and adequate.
    • Ensure Competency level of team.
    • Service concurrency what we deliver is relevant to the customer and the under the prevailing circumstances
    • Implement the defined processes and SOPs.
    • Perform review & analysis with customer to help establish the lessons learnt, create & update new/existing processes & procedures to mature the SOC & SIEM services & support.
    It would be nice if you also had:
    • Operations Management
    • Fault/Incident& Problem Management
    • 3rd Party Management
    • People Management
    • Process Management
    • Customer Service
    • Log Analysis
    • SIEM Knowledge
    • CEH, Security +, Any SIEM (Splunk, Arcsight or Q-Radar) Analyst certified
    ,

Keyskills :
root cause analysisvariety of audiencesroot causedata analysisservice providersproduct managementconflict management

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