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Moglix - Director - Customer Success

7.00 to 9.00 Years   Noida   16 Mar, 2023
Moglix
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Role Objective: Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement.The profile allows the candidate to project entrepreneurship and leadership skills which contribute towards the success of the organisation. A high visibility rle within the organization which shall enable the incumbent to drive large scale operations by implementing innovative technology solutions. Role Responsibilities: - Own & lead operations with end-to-end responsibility of Order fulfilment and Customer Success- Standardize key activities for each point of the customer journey- Manage all aspects of the customer relationship including leading customer and partner discussions, capturing notes, and developing presentations and reports, as required- Develop operations strategy and drive the execution jointly with business owners- Develop operations blueprint and act as the SPOC to liaise with product team to automate and digitize the processes- Setup Standard Operating Processes and drive them through training and reinforcement; that results in improving the key metrics that drive Customer NPS- Ensuring continuous performance improvement in all areas of the business by using data and analytics- Plan, execute and monitor the sales operations with the objective of attaining accelerated growth- Ensuring 100% compliance on taxation, account receivables and payables Experience & Qualification: - 7+ years of relevant experience in Operations, Operations consulting/excellence domain- Excellent communication & people management skills- High level of ownership, willingness to set up things from scratch. Should be able to work in an unstructured environment- Excellent data/analytical skills. Data driven approach towards problem solving is required- B. Tech & MBA from Tier 1 instituteThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
problem solvingsales operationspeople managementleadership skillscustomer relationshipcustomer segmentation

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