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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Network / System Administration |
| EmploymentType | Full-time |
Network architectural design and documentation Communicate with customers, engineers and other technical support teams to prevent potential network incident and risks. Predicting and planning network refresh cycles to maintain performance and reliability. Tracking industry trends, best practices and new technologies and incorporating theses into the network as appropriate. Planning, oversight, and participation in implementing new technologies to support business requirements and enhance productivity.1. Manage the overall desk activities, including the supervisors. 2. Act as a further escalation point for the supervisor(s). 3. Take on a wider customer service role. 4. Report to senior managers on any issue that could significantly impact the business. 5. Take overall responsibility for incident management and request fulfillment on the Service Desk. 6. Dealing with incoming faults in a professional, courteous manner over the phone and via email. 7. Taking ownership of faults and managing them in a logical and methodical manner. 8. Conducting full and through diagnostics with end users to enable first point of contact fault resolution. 9. Ensuring all faults are progressed & cleared within SLA escalating to other internal and external teams as appropriate. 10. Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress. 11. Diagnosing and resolving problems to the customers satisfaction. 12. Maintain and develop own knowledge and skills to assist with first time fault resolution. Please list 5 mandatory MUST HAVE skills and experience for this requirement. Please include skills related to technical as well as domain and non-technical skills and experience as applicable to the position.
Keyskills :
it service managementf5 load balanceraccess listsv3 foundationnetwork devicescustomer servicetechnical supportservice management