Network Security Senior Specialist

Job Description

The NTTDATA Advisor will engage in daily maintenance and operations of the Firewall, Content Filtering and IPS/IDS service infrastructure. The Advisor will work primarily with Network Security products from different vendors like Cisco, Checkpoint.The Advisor would design, confirm, determine and/or troubleshoot traffic flows, security implementation and configurations etc. Network Security Services include daily maintenance and operations of multiple customers network security infrastructure. The successful candidate will be required to troubleshoot firewall traffic flows, as well as maintain accurate documentation of network security products, support activities and processes. The candidate will also be required to work independently and remotely when troubleshooting and must also have the ability to solve problems with minimal client input and ability to escalate when solution is not readily apparent. Role Responsibilities
• The specialist would work on Requests, Changes, Incidents and Problem records to support our customers network security environment.
• Implement Network Security solutions and provide operational support in a customer environment.
• Will provide technical escalation to L1 support engineers
• Provide Oncall support for high severity incidents in a 24x7 environment
• Detect security issues, create customer tickets and manage problems until closure.
• Act as point of escalation for the Network Security team and collaborate with internal Dell services support teams to ensure timely resolution of issues.
• Ensure that Service Level Agreements and operational standards are met.
• Perform system maintenance, checkups and maintain current documentation.
• Provide resolution plans for device issues.
• Propose service, process and technical improvements to management.
Requirements Knowledge, Skills and Abilities:
• Drive for results
• Ability to grasp complex issues to arrive at optimal solutions
• Strong ethics and integrity
• Flexible to changing needs of customer , account and team
• Excellent customer facing communication skills, customer support and knowledge of ITIL best practices. ITIL certification is a plus.
• Mid-level experience and proved knowledge in atleast 3 of different network security products likes Firewalls (Cisco, Checkpoint and Palo Alto firewallsMid-level networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.)
• Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory.
• At least 2 mid-level certification in Network security from any of the vendors like Cisco, Palo Alto, McAfee, BlueCoat (CCNP, PCNSE, etc.)
• Candidate must possess good time management skills to properly manage operations duties and other task that will assist in the optimization of the Network Security team
• Clear understanding of Windows and Linux operating systems
• 6+ years of network troubleshooting experience and at least 2 years Network Security administration and design experience
• Bachelor s degree or equivalent experience
Desired Skills
• Experience with Cisco Checkpoint is a must.
About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment: Cisco, Consulting, Linux, Network, CCNP, Technology ,

Keyskills :
active directoryit servicesslatroubleshootingenvironmentwindows