Network tools administrator

Job Description

About NokiaAt Nokia we create the technology to connect the world. Developing and delivering the industrys only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.About Nokia ITAt Nokia IT, we are in a fast-paced digitalization journey. We are transforming into a modern, digital organization that globally delivers seamless technology experiences to 100,000 employees, as well as external users across the world, based on trusted IT infrastructure, applications and security capabilities. To build a world-class IT organization, we are looking to find, grow and keep the best talent in various disciplines and areas. Are you a hands-on technologist that wants to use knowledge to create an impact Are you passionate about the digital era Do you value a culture of transparency and accountability, and work with customers in your heart Then join the diverse and global Nokia IT team!Job DescriptionInfrastructure team In this role, you will be part of the Infrastructure team, which ensures the stability, availability and high performance of the IT infrastructure that serves Nokia s entire workforce and upholds the technology for almost every single interaction of the company s business. At IT Infrastructure, we set up, maintain and optimize Nokia s enterprise computing and networking capabilities; we administer and continuously advance our Digital Workplace; and we grant IT support to a global community of end-users. On top of keeping our end-users satisfied every day, our immediate strategic priority is to progress rapidly in our aggressive digital transformation and in our journey towards a cloud-based environment. In IT Infrastructure, you are part of a team that is redefining IT and shaping the future of Nokia.IT Network Engineering manages globally the life cycle, delivery, quality and performance of the networking infrastructure of Nokia. Public and Private Cloud, Datacenters, Security, IP services and all other aspects of connectivity for Nokia offices and partners. Network Tools Administrator is responsible for IT Network tools management, incident ticket, change ticket, problem ticket for network tools with complete knowledge of functionality, configuration, performance, and recovery of Tools server. This is a position in IT network tools operations for enabling reliable service operation.

• Work in operations support model and on-call support for incident
• Handle network tools ticket for node addition, deletion, change
• Manage network tool server upgrade, incident, and resolution
• Work with network tool vendor TAC team for escalated incident and track to closure

Qualifications

• Bachelors degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent
• Minimum of 5 years experience in Network Tools and services
• Experience in managing and supporting network infrastructures
• Strong ability to understand the network alerts, events, or issues

• Certification from any of network tool vendor would be preferred
• Good understanding on network technologies TCP/IP, TCP/IP Flow control and DNS
• Work with Network and Systems Administrators for troubleshooting incidents
• Maintain, configure and utilize new and existing monitoring tools such as, SolarWinds NPM, NCM,
• Experience in Nokia Network service platform tool would be added advantage
• Working experience in Netbrain tool
• Experience in enterprise network tools environment for large enterprise
• Strong understanding in Tools access management and experience in TACACS and Radius server
• Ability to testing tool feature in lab and build the standardization
• Manage application monitoring tool
• Installation, configuration experience in Solarwinds NPM Server and Solarwinds NCM Server
• Experience in Moogsoft tools would be added advantage
• Strong understanding on the FCAPS tool framework and its purpose
• Working experience in event correlation and suppression
• Experience in network automation and scripting
• Knowledge and experience in workflow management and change orchestration
• Ability to generate network tool reporting and customize reports
• Good understanding with routing, OSPF, BGP protocols for tool monitoring
• Good knowledge on Enterprise wired and wireless network, firewalls, virtualization, load balancing and SD-WAN technologies
• Experience in with DHCP and IP address mgmt.
• Experience in Windows server and Linux handling
• Knowledge on Virtualization fundamentals
• Knowledge on Cloud Compute engine & DB will be preferred
• Basic understanding of common IT Infrastructure architecture and frameworks
• Requirement gathering experience
• Understanding of ITIL processes
• Excellent verbal and written communication skills in English
• Eager and capable to work in a global multi-cultural team and to develop him/her self
• Strong customer focus
• Drive to deliver results, get things done attitude

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.Additional Information,

Keyskills :
it supportlife cycleflow controlprivate cloudwindows serverload balancingmonitoring toolsit infrastructureaccess managementevent correlationnetwork automationenterprise networkoncall support