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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Sales / BD |
| EmploymentType | Full-time |
Process Associate - Trade promotion /Language Your job will involve invoice and payment processing, workflow management and issue resolution. General Responsibilities Interacts with: Collaborates internally within the company with members of the same team or of other teams in order to accomplish the allocated tasks; Collaborates outside the company with client representatives, within the power of authority limits allocated by the direct manager; Activities: Ensures that the process activities are carried-out in accordance with the solution cooperated with the customer in the Design and Transition phase; Ensures that the performance objectives (important metrics) / process delivery time (SLAs) set under the contract are fulfilled. Proposes and implements the solution for new clients, acting as an SME for the process/processes. Proposes, sets and implements the best operational practices across the team and ensures the homogeneous and comprehensive knowledge among all the team members. Designs transformation projects to deliver financial and efficiency, benefits to customer in accordance with the contractual clauses concluded with the client. Ensure the creation of the Standard Operating Procedure for the processes handled, updates and validates them before sending them to the customer for sign-off, ensuring that they are accurate, comprehensive and explained in a logical manner, tailored to the process needs. Efficiently finalizing of the training plan related to the role hold and tasks; Providing training and preparing other team members with regards to the daily tasks whenever It is necessary or requested by the manager; Periodically updating of the working procedures. Developing implementation activities of new systems/applicable tools to the processes in scope. Participated to different projects, initiatives within Genpact. Use relationships with sales and customers to achieve financial services efficiencies. Support functional groups ie. HR, Operations, Transformation, Transitions Work/Align with BSD and or client PMO group. Establish and maintain good professional relationships with key customer partners What can we offer Attractive salary; Stable job offers - employment contract; Work in a multicultural environment; Various trainings (initiating, soft skills); Possibility of development; Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts). Qualifications Minimum qualifications Very good knowledge of Language, min. . Communicative level of English. Good MS Office (especially MS Excel) knowledge. Analytical thinking and self-starter. Encouraged qualifications Personal culture and client management expertise. High motivation and ability to learn. Ability to work under time pressure.,
Keyskills :
customer relationsinsurancequalitysalessapstandard operating procedurems officecustomer focusmedical servicesclient managementfinancial services