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Process Associate - Training Shared Services Centre

1.00 to 4.00 Years   Noida   03 Jan, 2023
Genpact India Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Process Associate , Training Shared Services Centre (TSSC) Responsibilities
    • Uploading Learning paths and Process Knowledge Tests on iLearn with 100% Accuracy and within TAT (3 business days)
    • Training Assignments and tracking Certification tracking, pulling out reports, Creating events, sessions and curriculums on the tool. Attaching feedback to surveys, rolling out surveys, reporting the survey results. Reporting New Hire status, Tracking progress on iLearn.
    • Addressing queries related to LP/PKT uploads
    Qualifications we seek in you Minimum qualifications
    • Graduation from a recognized university
    • Excellent communication skills spoken as well as written English
    • Working knowledge of Advance Excel (VLOOKUP, Hlookup, Pivot Table, Sumifs, Countifs, Conditional Formatting, Filter, Macro, Advanced Excel, MIS Reports, Power Point)
    • Strong Customer handling skills
    • Experience in BPO customer interaction environment
    • Exposure to a Learning Management tool
    • Good knowledge of PowerPoint & Word
    Preferred qualifications
    • Good customer orientation, works with minimal supervision, demonstrates strong organizational skills and can multi-task in a fast-paced environment
    • Attention to detail
    • Email Etiquette
    • Excellent written communication skills
    • Strong multi-tasking and time management skills
    • Ability to work independently
    ,

Keyskills :
customer relationsinsurancequalitysalessappivot tableadvanced excelcustomer focusshared servicestime managementcustomer handling

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