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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
*At Pearson, we re committed to a world that s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world s innovations, personal and global, large and small., *Calling customer service representatives /professionals /coordinators who have experience in providing Level 2 support. This is an excellent opportunity to grow with a global organization and provide support to service delivery. The Customer Service Representative / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.Key ResponsibilitiesPrepare client reportsAct as an escalation point for service related problemsPromote client programs and productsDetermine additional opportunities and possible operational trouble areasInput accurate customer information into the databaseAssist in training and monitoring call center agents to ensure quality of serviceClient InteractionKey RequirementEducation and Experience:Required education- Bachelor degree5 -7 years experience in a similar/related positionConfident and fluid communicatorHigh levels of customer service skillsPreviously operated in a Level 2 support rolePrevious subject matter expert knowledgeFamiliar and comfortable working in a busy corporate environment/shifts.Experience in providing application supportFamiliar with MS OfficeExperienced in collating reportsProblem SolverGo-getterDesired Candidate ProfileFluency in written and spoken EnglishExcellent oral and written communication skillsGreat attention to detailProblem-solving skillsStrong organizing and time managementCustomer service skillsEffective team working skillsFlexible with shifts
Keyskills :
customer service representativestime managementcustomer serviceclient interactiontestingtrainingcatalysteducationtextbookscollatingmanagementoperationsmonitoringescalationcall center