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Require Vice President- Product Support Lead

2.00 to 11.00 Years   Noida   30 Mar, 2023
Genpact India Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

    *With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.Inviting applications for the role of Vice President, Product Support Lead
    • Should have handled multiple IT Services engagements(24X7) of at least over 100+ resources dealing specifically with Production Support
    • Managed teams with SLA based delivery model and in various models like managed services, shared services for production support.
    • Provide leadership to various teams of support analysts in terms of managing escalations, client engagement, defining processes and managing prioritizations.
    • Good technical knowledge of the latest technology platforms including but not limited to Salesforce, Cloud environments.
    • Good understanding of automation technologies RPA, ML and AI
    • Good domain understanding of F&A processes
    • Provide leadership in identifying opportunities to further increase the capabilities of the support teams through trainings, automation, and other mechanisms.
    • Provide leadership in proposing effective solutions to the clients for support requirements in the client organization. Incorporate latest developments of new technologies into solutions.
    • Ensure documentation of all technical queries, develop and review content for knowledgebase.
    • Responsible for team building and mentoring.
    • Responsible for all production support delivery originating from respective geographies - optimizing programs, improving profitability & retention.
    • Work directly with various platform teams, quality assurance, the IT development team, the IT operations team, business analysts, business users, and management to resolve issues.
    Requirements: Relevant of prior experience with hands on project / program management in a production support role.Relevant of prior experience of hands-on production support experience in investment F&A domains Other skills desired: Excellent client management skills Self-Motivated and aggressiveExcellent consulting skillsProficient oral and written communication skills and experience in a customer facing environment.Should have sound understanding of CMM/CMMi/Six Sigma processes. Knowledge of ITIL and security fra Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.,

Keyskills :
project managementautomationcost controldeliveryltdit servicesit operationsteam buildingcustomer focusit developmentshared servicesproduct supportmanaged servicessupport analysts

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