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Salesforce Support Analyst

4.00 to 5.00 Years   Noida   10 Feb, 2021
Adobe Systems
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

Our CompanyChanging the world through digital experiences is what Adobe s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Our CompanyChanging the world through digital experiences is what Adobe s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences. We re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The Challenge:As a member of the Worldwide Sales Operations team, you will have the unique opportunity to inspire change, serving in a role to support Sales processes via SalesForce.com and other integrated tools e.g. GainSight, Clari, CPQ, etc. You will be working on project implementation; enhancements and business process queries on Salesforce.com and other associated apps. You will contribute to the fundamental improvement of internal sales processes at Adobe Inc.You will engage with highly hardworking Sales, Operations, Finance, IT, Marketing and Business Unit professionals to ensure execution of results to plan.What you ll do:

  • User Management for various platforms like SFDC, CPQ, Clari & GainSight.
  • Data Management for multiple SFDC instances, other ecosystem apps and integrated apps like Anaplan, ECP & SAP
  • M&A Projects that might include System Reviews, Data Reviews, Data Cleansing, Data Migration and providing support to users and other migration related activities.
  • Data Governance, enforce already defined policies & procedures and keep refining them as per current environment & needs.
  • Perform regular Data Audits to maintain data integrity, identify improvement areas and draft appropriate recommendations for decision making.
  • Operate as first line of support to Sales Users and work with all relevant parties like BPM & IT to resolve user issues.
  • Work with large volume of Data that includes Data related activities like Cleansing, Deduplication, Extraction, Manipulation, Upload & Reporting.
What you need to succeed:
  • Bachelor s degree or higher preferably in Computer Science with 4 years software, high tech, or management consulting experience.
  • Preferably Salesforce Certified Consultant or Salesforce Certified Administrator
  • Expertise of Salesforce.com configuration (approvals, workflows, validations etc.)
  • Knowledge of ETLs like Data Loader & Demand Tools.
  • Experience with data migration activities is helpful
  • Experience working in a sales organization and familiarity with sales processes preferred.
  • MS-Office and Project proficiency.
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.If you re looking to make an impact, Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.,

Keyskills :
unixtroubleshootingcustomer relationsslaenvironmentbaggage handling systemsdata loaderdata migrationdata cleansingdata integritypoliciesprocedures

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