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SAP_SAP Qualtrics CX_Senior_42

4.00 to 8.00 Years   Noida   11 Jun, 2021
Ernst & Young
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Qualtrics CX Job Description

  • A Bachelor s degree or greater
  • 4-8 years of experience in design and development of surveys in Qualtrics-CX
  • Should have hands on experience of developing and designing surveys to facilitate following
    • Measurement of Customer Satisfaction (CSAT)
    • Defining Customer Effort Score (CES)
    • Customization of Dashboard
    • Designing Role-Based Dashboard
    • Dashboard Hierarchy
    • Ticketing
    • Analysing Open Text Response
    • Working and Integration with Open API
    • Performing Statistical Analysis and Text Analysis
    • Determining Key Driver Analysis
    • Running Predictive Analytics
    • Calculating Net Promoter Score (NPS)
    • Managing Automated Respondent
  • Proficient with HTML/CSS and Javascript. Knowledge of any one backend technology like Node.js, Java, Python will be an added advantage
  • Excellent communication skills and should have inclination to provide simple yet innovative solution to complex problems
  • Serve as main point of contact for clients during implementation and manage the project to completion
  • Design and document functional and technical requirements and help scope projects by understanding timelines and work
  • Solve complex technical implementations both independently and in a team environment
  • Clearly communicate solutions back to clients
  • Continually adapt and develop in-depth product knowledge and learn new technologies
Qualtrics CX Job Description
  • A Bachelor s degree or greater
  • 4-8 years of experience in design and development of surveys in Qualtrics-CX
  • Should have hands on experience of developing and designing surveys to facilitate following
    • Measurement of Customer Satisfaction (CSAT)
    • Defining Customer Effort Score (CES)
    • Customization of Dashboard
    • Designing Role-Based Dashboard
    • Dashboard Hierarchy
    • Ticketing
    • Analysing Open Text Response
    • Working and Integration with Open API
    • Performing Statistical Analysis and Text Analysis
    • Determining Key Driver Analysis
    • Running Predictive Analytics
    • Calculating Net Promoter Score (NPS)
    • Managing Automated Respondent
  • Proficient with HTML/CSS and Javascript. Knowledge of any one backend technology like Node.js, Java, Python will be an added advantage
  • Excellent communication skills and should have inclination to provide simple yet innovative solution to complex problems
  • Serve as main point of contact for clients during implementation and manage the project to completion
  • Design and document functional and technical requirements and help scope projects by understanding timelines and work
  • Solve complex technical implementations both independently and in a team environment
  • Clearly communicate solutions back to clients
  • Continually adapt and develop in-depth product knowledge and learn new technologies
,

Keyskills :
net promoter scoreproduct knowledgecommunication skillsstatistical analysiscustomer satisfactiontechnical requirementsnetjavapythondesignbackendanalysisnodejs

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