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Senior Associate- Application Support

3.00 to 5.00 Years   Noida   23 Dec, 2020
Headstrong
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Senior Associate- Operations SupportIn this role, you will be responsible for Application Support Operations and maintenance of multiple applications & databases, used by business units and infrastructure teams. You will function as a Support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Responsibilities:

  • Will Participate in some or all activities in SDLC
  • Independently propose and implement strategic/tactical solutions to critical business/technical problems/ Improvement
  • Maintain responsibility for analysis of Incident Tickets & Resolution, contribute to Continual Service Improvement Programs
  • Discussion with client and partners to explain the areas of improvement and remediate recommendations
  • Onshore and offshore discussion with client point of contacts to review quality of deliverables, work papers, audit/ assessment reports
  • Seek, craft and resolve production problems
  • Regular interaction (in person, email and over phone) with business and technical partners locally and globally for status update, requirement discussions, discussions about solution/approach etc
  • Build, release and configuration management
  • System troubleshooting and problem solving across platform and application domains
  • Suggesting architecture improvements, recommending process improvements
  • Evaluate new technology options and vendor products
  • Analysis and discovery of application configuration, including infrastructure and run time across client engagements
  • Establish a dialogue with the partners to achieve trusted technical adviser status
  • See opportunities and communicate them to PM and/or Technical Lead
  • Identify potential issues preventing the successful delivery of services or solutions and inform the Project Coordinator appropriately
  • Establish POCs to validate the client solutions
Qualifications we seek in you! Minimum qualifications
  • BE/B Tech/M Tech/MCA/BCA
  • Must possess excellent written and verbal communication and skills
Preferred qualifications:
  • Candidate should have Exp in ITIL Aligned Service Operations
  • Hands on experience in Java, Portlets, Spring MVC, Spring-Boot, Ant, Gradle, WebSphere, Angular, React JS, jQuery/JavaScript, Bootstrap, Dockers, Agile/TechOps
  • Good understanding of SDLC lifecycle
  • Shifts: Rotational Shift 24*7 model
  • Ability to be learn and apply new processes and tools
  • Real-time multi-threaded application development
  • Organized, results focused, practical
  • Self-motivated to work both independently as well as part of a team
  • Excellent teammate sound collaborator with a collective attitude
  • Innovative and willing to give new insights
  • Problem management, Incident Management and analytical capabilities
  • Attention to detail, with ability to produce clear, concise documentation
  • Self-driven and able to work on own initiative
  • Professional image with well-developed time management skills, and the ability to work to tight deadlines, whilst multi-tasking
  • Flexible with respect to working hours, according to operational requirements and priorities
  • Problem solving and troubleshooting skills with the ability to exercise mature judgment
  • We will ensure that individuals do participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment
,

Keyskills :
customer relationsinsurancequalitysalesmisuse casesspring mvcpostingclient focusbusiness unitsproblem solvingstatements of work sow

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