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Senior Case Handling Engineer

5.00 to 0.00 Years   Noida   07 Apr, 2022
Nokia Solutions and Networks India Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. The team youll be part of As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. What you will learn and contribute to Providing Product Line level technical support through Case handling process for Nokia Core products (SDM /IMS portfolio of NT-HLR, One EIR, One NDS, CMS-8200, CFX 5000, iNUM). Handling support requests assigned via NCT tool. Participating in special projects (e.g. customer pilots and task forces) and in troubleshooting activities which require remote and on-site support. Member of 24/7 emergency on-call rotation. Participating escalation management and product support practice development activities. Your skills and experience
    • Experience and understanding of SDM Products ( One-NDS, NT-HLR, Cloud HSS, UDM, SDL, EIR/MNP )
    • Expert Knowledge of telecom principles including deep knowledge with SS7,Diameter , TCP/UDP , M3UA , SOAP, HTTP, LDAP , RTP
    • other 3GPP protocols and technologies used in Nokia Converged Core Products.
    • Working knowledge of Nokia Networks One NDS/SDL, HSS ,NT-HLR, integration or System Verification , Install and Upgrade for more than 5 years.
    • Strong engineering skills bringing innovative ideas towards the problem solving. Experience in Emergency Support activities and recovery of system
    • Good communication Skills.
    Nice to Have
    • Competence in Linux and scripting languages like Shell, Perl, Python
    • Good knowledge in Open Stack administration, Docker, Kubernetes concepts and its application in Could Native products.
    What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
    • One of the World s Most Ethical Companies by Ethisphere
    • Gender-Equality Index by Bloomberg
    • Workplace Pride Global Benchmark
    • LGBT+ equality & best place to work by HRC Foundation
    At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
product supportspecial projectstechnical supportservice providerssystem verificationpractice developmentescalation managementtechnology leadershiphssss7ndssdlcfxperlsoapldap3gpp

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