skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Manager - International Backend Operations - Captive Centre

14.00 to 17.00 Years   Noida   13 Mar, 2023
GlobalHunt India Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaBack Office OperationsGeneral / Other Software
EmploymentTypeFull-time

Job Description

    - Will be heading and providing functional leadership to the operations of the Captive Centre backend operations team - Overall accountability for the entire backend operation and coordination with team sitting across geography.- To manage the operational activities and challenges of allocated all divisions and ensure resources match workloads to provide cost effective, high quality service within agreed SLAs and timeliness. - Establish mechanisms to ensure enhancement in the overall productivity, volume and competence levels of the operations through strategic interventions. - Create, mentor and lead an effective team.- Build and maintain effective long-term relationships with key members of the client team. - Be prepared to innovate and actively seek out-of-the-box solutions. - Will drive business and interfaces with the clients. - Will be responsible for continuous business process improvements. - Product goals achievement - Provide customer service expertise and thought leadership across processes - Determining project roadmap - Driving product improvements through Product benchmarking and analyzing market data and trends. - Develop resource plans commensurate with project deliverables and work with Human Resources and Staffing to define and hire right skills for the product. - Identify opportunity for growth of the product and participate in transitions. - Driving best practice sharing through processes - Ensure adherence to committed quality, accuracy & turnaround of the processes.- Develop & monitor key indicators that will help track and control process capabilities and ensure productivity enhancement.- Develop tools & techniques to mitigate cost of bad quality.- Work closely with the transition team to achieve seamless migration of the processes. - Provide direction to reshape processes & encourage continuous improvement teams to identify & implement process improvements.- Develop & sustain relationships with customers with a view to proactively enhance customer service levels & resolve service issues.- Agree on Technologies support & proactively escalate issues impacting customer service- Lead & motivate the operations team to ensure their development through direct coaching/feedback wherever required and control attrition- Effectively implement rewards/recognition, appraisal & Incentive programs.- Ensuring there is appropriate and adequate training interventions so as to improve operating knowledge & other soft skills.- Create cross-functional project teams to encourage team building & employee development.,

Keyskills :
financesalesltdmisaccountancymarket datateam buildingproject teamsservice levelscost effectivehuman resourcescustomer servicebusiness processbackend operations

APPLY NOW

Senior Manager - International Backend Operations - Captive Centre Related Jobs

© 2020 Skillindia All Rights Reserved