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Service Operation Specialist IP

7.00 to 10.00 Years   Noida   08 May, 2023
Nokia Solutions and Networks India Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Act as customer s local interface for service delivery and support for Switches, Router& FW
    • Network operations service as per defined SLAs.
    • Preventive and Corrective maintenance of Switches, Router& FW and customer acceptance
    • Assist in execution of Care tasks typically within own area. Case handling thru SWF
    • Provides technical support for Switches, Router& FW
    • Works independently with the responsibility for solving customer problems within SLA.
    • Execute Care tasks as per contract and SLA.
    • Scheduling & performing Preventive maintenance for Switches, Router& FW
    • On-site support for Trouble resolution & emergency support.
    • Resolution of Customer Technical Queries within SLA.
    • Feedback and co-ordination with other technical teams & service business lines.
    • Impact assessment of configuration changes on services, performance and revenue.
    • Specification of testing required for each change.
    • Optimizing implementation changes.
    • Timely production of designs and configuration changes.
    • Review, coordinate and support commissioning and implementation activities
    • Undertake solution evaluation and testing
    • Trial and implement new network features
    • Assess and mitigate risk of Core Network changes to ensure minimal service or revenue impacts. More specifically this would involve performing network impact assessment and developing a test regime to mitigate exposure.
    • Develop and execute test plans, procedures, test specs and test cases.
    • Carry out independently complex technical activities such as configuration loading, software and hardware upgrades, software updates, new functionality or system integration, subscriber/link migration, re-parenting, Expert Support, Preventive Care and technical audits etc.
    • Develop and maintain procedures and tools.
    • Perform local SW (or HW) maintenance activities such as installation & test of technical/change notes /change deliveries
    • Technical activities such as SW upgrades and technical audits on site.
    • Technical support/coordination with Resolve/Emergency teams.
    Job Responsibilities & Competencies Mandatory Skills
    • Operations and maintenance experience of Switches, Router& FW
    • CCNA, CCNP
    • Experience in independently commissioning & integration of Nokia or any other vendors core network
    • Experience in integration of Switches, Router& FW
    • Experience in complex activities like troubleshooting, swaps and splits, MVI, etc for
    • NSP experience is desirable
    Qualification - B.Tech. with 7-10 years experience,

Keyskills :
technical supportsystem integration

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