Showroom Manager (Retail Luxury jewelry Group for Gold and Diamond), Delhi NCR

Job Description

Age - Below 45YExperience At least 2 years as showroom Manager with reputed jewelry brandsIndustry Should have jewelry industry experience.Flexible to work anywhere in Delhi NCRMust have worked in Delhi Market.Primary ResponsibilitiesOperationsMonitor day-to-day operations in Sales, Marketing, Guest Relationship, Administrationsections of the retail stores.Ensure that the company decided plans, policies, processes and procedures areimplemented at store level.Ensure that the store meets the ROI, and other targets based on the annual businessplan.Ensure efficiency, quality improvements and cost optimization through improvementsand setting benchmarks with leading practices in consultation with RegionalManagement.Liaison with local authorities for the smooth functioning of the store.Review and provide regular and ad-hoc reports to management and other stakeholdersas required.SalesMonitor and analyse the sales data of the store and undertake appropriate action toimprove sales.Monitor achievement of category wise sales targets and take corrective measures whererequired.Promote Gold Purchase schemes through supporting Sales staffs for closure and driverevenue growth. Stock ManagementDetermination of Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as perthe market preferences and periodic review of the same. Participate in product meet periodically and select the products as per the prevailingtrend and customer demand.Monitor the stock on a daily basis; ensure the maintenance of stock level and itsreplenishment as per the sales and customer preferences.Assess the ageing of stock and undertake effective action to eliminate slow moving/deadstock.Ensure the purchase of old gold is as per the company policy and tally the stock of oldgold on a daily basis.Customer RelationshipEngage and interact with customers to ensure high level customer satisfaction throughexcellent service.Understand customer buying behaviour, customer needs and feedback to improve ouroverall shopping experience.Organize in-store events to increase the customer engagement activities and ensureconsistency of customer experience in stores.Address customer grievance and complaints. Marketing Understand the market and competitors in the respective store locations to recommendcampaigns for target customers.Identify the Catchment area for the respective stores, and develop marketing plan fortargeted customers with the Marketing team.Plan marketing activities viz. ATL, BTL, Digital etc. to increase the walk-in of the store inconsultation with the Regional team.Plan and execute local events, promotions, exhibitions, etc. to increase the walk-in to thestore.Implement marketing plans, marketing calendar and marketing budgets as decided bythe Regional team.Recommend changes to marketing plan based on analysis of marketing campaignperformance, so that business revenues are maximized. People DevelopmentTake overall responsibility for people development initiatives and building up in-housecapabilities for the employees in the department.Drive a performance driven culture in the team by timely monitoring, review ofperformance parameters and feedback to the team members.Contribute towards development of talent for the department by providing subordinateswith adequate exposure and growth opportunities.Actively participate in HR initiatives to drive overall engagement and motivationAny other additional responsibility could be assigned to the role incumbent from time to time as astandalone project or regular work. The same would be suitably represented in the Primaryresponsibilities and agreed between the incumbent, reporting manager and HR.

Keyskills :
operationsjewellerystore management