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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.The person will be expected to handle customer questions on email / Phone / Live Chat. The person should be familiar with using Salesforce CRM (Service Cloud) application and in this role the person will be using Service Cloud Application on day-to-day basis. The role requires the person to rotate in 2 or 3 different shifts to support global customers. The role requires the person to work independently as well as in team settings as needed to collaborate with other team members to address customer issues. The person should be able to act as strong team member and contributor, leading small team projects and initiatives. We are seeking Graduates (Preferable BCA / B.Sc.), with 3 years of experience in customer support or similar roles. The individual should be self-motivated, enthusiastic, and willing to bring in new ideas to shape the role with additional responsibilities. Proficiency in English (both written and spoken) is a MUST for this role as the person will be working with global Customers. The person should be comfortable in speaking to customers over phone, do live screen sharing sessions to debug issues.Core Responsibilities Include: Provide support to customers, internal and external, in using the various Cadence portals, e.g. Learning and Support Portals etc. Triage customer issues to right set of people Creating and Publishing contents on these sites as per the defined processesWe re doing work that matters. Help us solve what others can t., At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.The person will be expected to handle customer questions on email / Phone / Live Chat. The person should be familiar with using Salesforce CRM (Service Cloud) application and in this role the person will be using Service Cloud Application on day-to-day basis. The role requires the person to rotate in 2 or 3 different shifts to support global customers. The role requires the person to work independently as well as in team settings as needed to collaborate with other team members to address customer issues. The person should be able to act as strong team member and contributor, leading small team projects and initiatives. We are seeking Graduates (Preferable BCA / B.Sc.), with 3 years of experience in customer support or similar roles. The individual should be self-motivated, enthusiastic, and willing to bring in new ideas to shape the role with additional responsibilities. Proficiency in English (both written and spoken) is a MUST for this role as the person will be working with global Customers. The person should be comfortable in speaking to customers over phone, do live screen sharing sessions to debug issues.Core Responsibilities Include: Provide support to customers, internal and external, in using the various Cadence portals, e.g. Learning and Support Portals etc. Triage customer issues to right set of people Creating and Publishing contents on these sites as per the defined processesWe re doing work that matters. Help us solve what others can t.,
Keyskills :
salesforce crmcustomer supportdigital conversionsetcloudemailtriageenglishportalssalesforceVisualforce PagesApex Data LoaderSoftware IndustryVisualforceMarketoSOQLComplex SalescadenceForcecom