Sr Tech Support Manager

3.00 to 7.00 Years Noida 25 Jul, 2022

Job Location	Noida
Education	Not Mentioned
Salary	Not Disclosed
Industry	Pharma / Biotech
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Managing a team of 02 FSEs for North & 01 FSE for NE for service delivery.Attend all Breakdown calls and closure within the assigned service parameters of response time by proper allocation of time to achieve customer satisfaction for North & NE.Have complete ownership of the service delivery process for the assigned customer base for North & NE region.Providing timely support for the Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of P.Ms for assigned customer base to justify AMC charges.Achievement of financial objectives as assigned and completion of the cycle of order process.Achieve the assigned Spares and Service revenue targets for region.Keeping track of ensuring payment collections for the transactions done for the assigned customer base.Timely completion of all the service reports, weekly reports, expense statements and any other data which is asked from time to time through Mobility Portal and emails to ensure communication flow.Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve proper discipline of operationsMeet the Service KPIs like CAS, RT (Response Time), DTR (Days to Repair), TRD, Call Acknowledgement, FTFR (First Time Fix Rate ), Repeat Call Ration (RCR), etc set for the region and India for LSMS / IOMS service.,

Keyskills :
deliverysalestechnical supportsla

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Sr Tech Support Manager

Job Description

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