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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Our CompanyChanging the world through digital experiences is what Adobe s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Technical Support Consultants provide accurate and timely technical support to Adobe customers via telephone, email, and live chat. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members in order to represent Adobe in a professional manner.Responsibilities Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention Provide customer support via telephone, email and live chat Educate customers on the use of Adobe s Marketing Cloud solutions Assist in testing new and enhanced product features Manage incidents professionally and within stated timelines Accurately record and maintains incident in accordance with department standards Troubleshoot, validate, and report customer submitted bug reports Assist Engineering staff in resolving product issues Participate in department team meetings Assist in special projects and other duties as assignedRequirements Excellent communication in English, both written and verbal At least two years experience in an Enterprise technical support environment in a high-tech setting Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals Practical understanding of HTML, JavaScript, and Web services and other landscapesSpecial consideration SEM/SEO Experience Demonstrated experience with PHP or other server-side web development language Demonstrated experience with Flash or HTML5 Experience working with data warehouses, including writing custom SQL queriesDegree in Marketing, Mathematics, Statistics, Business, Computer Science or related field Experience using web analytics tools (e.g., SiteCatalyst, Google Analytics, etc.) Knowledge of Internet Marketing Knowledge of statistics and significance testing,
Keyskills :
troubleshootingtechnical supportnetworkingactive directorysalesweb servicesweb analyticsservice levelservice levelsweb developmentcomputer sciencecustomer supportgoogle analyticscustomer loyalty