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Team Leader

5.00 to 8.00 Years   Noida   15 Dec, 2022
Sharda IT Services
Job LocationNoida
EducationNot Mentioned
SalaryRs 3.5 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Manage the day-to-day Planning, operation and problem-solving of a team of 20-30 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures Drive the team to be client/customer-focused, owns training and development to team. Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduit between team and management Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback

Keyskills :
team leadershipoperations management

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