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Technical Support Associate

0.00 to 3.00 Years   Noida   28 Aug, 2023
Ignites Human Capital Services Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Technical Support AssociateJob descriptionRole & responsibilitiesJob Title: Technical Support AssociateLocation: Noida, IndiaAbout Adobe: Adobe is a leading multinational software company that empowers digital experiences worldwide. Our innovative solutions revolutionize how people create, deliver, and optimize content across various platforms. Join our passionate and diverse team as we strive to redefine the digital landscape.We are seeking a highly motivated and customer-focused Technical Support Associate to join our team at Adobes Noida office. As a Technical Support Associate, you will be responsible for providing exceptional technical assistance to our valued customers, ensuring their success in utilizing Adobes cutting-edge software products.Responsibilities:
    • Offer excellent technical support to customers via various channels (phone, email, chat) and assist in resolving their software-related challenges.
    • Proactively identify and troubleshoot issues with Adobe products, providing prompt and comprehensive solutions.
    • Collaborate with internal teams to advocate for customers needs and ensure their satisfaction.
    • Share best practices and product knowledge with customers to enhance their experience and maximize product utilization.
    • Maintain accurate records of customer interactions in the case tracking system.
    • Contribute to the development of the knowledge base, sharing insights and solutions for common issues.
    • Stay up-to-date with the latest trends in digital technology and Adobe product updates.
    Required Skills/Qualifications:
    • Bachelors degree in a technical field or equivalent experience.
    • Minimum 2 years of relevant experience in technical support or customer service, preferably in a software/technology environment.
    • Strong problem-solving skills with the ability to analyze and resolve complex technical issues.
    • Excellent communication skills, both written and verbal, to effectively engage with customers and internal teams.
    • Familiarity with Adobes creative software products (e.g., Photoshop, Illustrator, Premiere Pro) is a plus.
    • Basic understanding of computer networks, operating systems, and software installation.
    • Enthusiastic team player with the ability to work collaboratively in a fast-paced and dynamic environment.
    • Willingness to work in rotational shifts, including weekends, as part of the 24x7 support team.
    • Fluency in English is required; proficiency in other languages will be an advantage.

Keyskills :
systemcustomertrackingtechnologydigitalsupporttechnicalservice

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