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Technical Support Engineer

2.00 to 6.00 Years   Noida   23 Apr, 2024
Eightfold AI
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Assist customers in solving problems related to product features, usability, technical issues, and product performance, including participation in all aspects of pre-sale, customer onboarding/development, diagnosing/resolving technical issues, and escalation support Develop processes around Zendesk and other tools to deliver world-class customer support Work closely with engineering to translate customer feedback into potential fixes/enhancements Achieve team targets for response times, service level, and customer satisfaction, as established by the Manager Customer Support Collaborate with team members across Technical Services, Customer Success, Product, Marketing, and Engineering as needed to resolve issues and deliver great customer experiences Monitor CSAT/NPS scores and drive increased customer advocacy by compiling and sharing feedback with relevant stakeholders including your Manager, the Product Team, Technical Services, and Customer Success Maintain and create detailed. documentation through logging of support cases, email, and knowledge base articles for the customer and internal use Working knowledge of the components in a web applications stack. Working knowledge of backend server APIs Experience in a B2B supporting an Enterprise or SaaS-based application experience preferred Familiarity with applicant tracking systems, human resources, recruiting, employer branding, and the online recruitment advertising space Familiarity with at least one programming language,

Keyskills :
ZendeskCustomer SupportTechnical SupportCustomer SatisfactionWeb ApplicationsApplicant Tracking SystemsHuman ResourcesRecruitingEmployer BrandingBackend Server APIsB2B SupportSaaSbased ApplicationOnline Recruitment Advertising

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