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Telecaller

4.00 to 6.00 Years   Noida   04 Jan, 2024
HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBFSI
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Responsibilities:Lead Generation and Prospecting: Utilize company- provided leads, databases, andonline resources to identify potential customersinterested in secured loans. Initiate outbound calls to leads and prospects,introducing loan products, assessing their needs, andgenerating interest.Product Knowledge and consultation: Develop in-depth knowledge of secured loanproducts, specifically micro Loan Against property,including features, benefits, terms, and eligibilitycriteria. Clearly explain the details of secured loans topotential customers, emphasizing how they alignwith their financial requirements and goals. Provide accurate and comprehensive information tocustomers, addressing their questions and concernseffectively.Application Guidance: Assist customers in completing loan applicationforms accurately and guide them through thenecessary documentation process. Offer step-by-step guidance on required paperwork,ensuring the submission of all documents for smoothloan processing.Relationship Building: Establish and maintain a strong rapport withcustomers through effective communication and acustomer-centric approach. Cultivate a professional and trustworthy relationshipwith customers, instilling confidence in thecompany’s loan products.Sales Target Achievement: Meet and exceed monthly sales targets, aiming forthe disbursement of approximately 5-6 loans eachmonth with an average ticket size of INR 5 lakhs ,assest by the sales manager or team lead. Consistently follow up with leads and prospects toconvert inquires Into successful loan applications.Data Management: Accurately record and maintain customer interactiondetails, inquires , and feedback in the CRM System (Leadsquared). Regularly update customer profiles, ensuringaccurate and up-to- date information futurereference.Requirements: Excellent communication skills. Customer- centric approach. Proven ability to meet sales targets Strong organizational and data management skills. Adept at using online resources and CRM systems.

Keyskills :
Relationship BuildingExcellent communication skillsStrong organizational

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