Vacant for Service Operation Specialist HSS

Job Description

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part ofOur Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.What you will learn and contribute toAre you passionate about solving problems As part of our team, you will:
• Act as customer s local interface for service delivery and support for HSS, UDM and PGW
• Network operations service as per defined SLAs.
• Preventive and Corrective maintenance of HSS, UDM and PGWand customer acceptance
• Assist in execution of Care tasks typically within own area. Case handling thru SWF
• Provides technical support for HSS, UDM and PGW
• Works independently with the responsibility for solving customer problems within SLA.
• Execute Care tasks as per contract and SLA.
• Scheduling & performing Preventive maintenance for HSS, UDM and PGW
• On-site support for Trouble resolution & emergency support.
• Resolution of Customer Technical Queries within SLA.
• Feedback and co-ordination with other technical teams & service business lines.
• Impact assessment of configuration changes on services, performance and revenue.
• Specification of testing required for each change.
• Optimizing implementation changes.
• Timely production of designs and configuration changes.
• Review, coordinate and support commissioning and implementation activities
• Undertake solution evaluation and testing
• Trial and implement new network features
• Assess and mitigate risk of Core Network changes to ensure minimal service or revenue impacts. More specifically this would involve performing network impact assessment and developing a test regime to mitigate exposure.
• Develop and execute test plans, procedures, test specs and test cases.
• Carry out independently complex technical activities such as configuration loading, software and hardware upgrades, software updates, new functionality or system integration, subscriber/link migration, re-parenting, Expert Support, Preventive Care and technical audits etc.
• Develop and maintain procedures and tools.
• Perform local SW (or HW) maintenance activities such as installation & test of technical/change notes /change deliveries
• Technical activities such as SW upgrades and technical audits on site.
• Technical support/coordination with Resolve/Emergency teams.
Job Responsibilities & Competencies Mandatory Skills
• Operations and maintenance experience of HSS, UDM and PGW
• Experience in independently commissioning & integration of Nokia or any other vendors core network
• Experience in integration of HSS, UDM and PGW with other network elements
• Experience in complex activities like troubleshooting, swaps and splits, MVI, etc for IMS core elements
Qualification - B.Tech. with 7-10 years experienceWhat we offerNokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
technical auditscore networkproject deliverysoftware updates