Representative

Job Description

Key Relationships Reports to: Would be directly reporting to Store Manager.Major Responsibilities The role will have the following key responsibilities:1. Commitment to Customer Satisfaction Always putting the customers needs first Greeting customers immediately when they enter store. Shows urgency in providing service to customers and satisfying their needs Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions Dealing with customer service issues such as queries and complaints Striving to have long lasting and fruitful relationships with each of our customers2. Providing Consultative Selling Services to the Customers Responsible for converting the prospective customers into actual customers Engage the customer for fact finding, pursuing the Need VS Purchase, and deliver the recommended solution Identifies situations involving un satisfied customers and acts quickly for resolution3. Inventory Management Identifying if the merchandise is available at our store Approaching customers and keeping the store neatly stacked to avoid shrinkage Having the basic understanding of the POS system to ensure transactions are properly and effectively processed Working very closely with various departments in the organization till the product reaches the customer.
• Competencies & Educational Qualifications Minimum Educational Requirements:
• Plus Two Pass / Graduates in any stream
• Minimum 0-3 years of relevant retail sales experience
• Industry- Optical/ Non- optical
• Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively.
• Passion for Results: High degree of commitment with bias for execution excellence
• Customer Focus: Ability to design processes, systems & create an environment for enabling customer delight.
• Superior analytical, evaluative, and problem--solving abilities

Keyskills :
retailmerchandisingretail sales