Account Services Associate I

Job Description

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessTravel Percentage :0%Position Responsibilities:Knowledge Transition & ManagementBuild strong understanding of core systems and how they work togetherBuild strong partnerships with the US based team to anticipate requirements and deliver to dynamic operational and workload needsHandle the transition of work from client/ on-site center to India and work with the on-site team to improve workflow SOPs, quality, skills and productivity for the operationsContribute to implementing and enhancing the policies and procedures for knowledge managementProcess ImprovementAnalyze existing systems and processes to identify gaps and opportunities for cost/ quality/ process improvementsProcessing TasksResponsible for processing certain tasks (as per SLAs) that require a higher level of experience and detail orientation due to the complexity, risks and customer interaction associated with such tasks.Nightly Cycle Monitoring Need to perform trade monitoring nightly process to be sure trade file sent to vendor on daily basis. Monitoring if prices have been received for all investments from vendors. Following up with vendors and fund managers to get the prices by following the escalation matrix. Inspecting if daily price variations if more than the acceptable threshold. Analyzing the reasons of price variations for validations. Monitor if daily accrual dividend rates updated for all funds and update/change if needed.Other Additional Tasks: Reconciliation of trade files with expected trades for a day and take necessary action if needed. Reconciliation of liquating funds/plans by comparing internal and brokers positions. Create/update Funds information in the recordkeeping system. Investigate reasons for Out of Balance (OOB) plans and take necessary actions to match the internal and custodian fund balances. Perform UAT testing, Script testing, Quality Assurance, Implementation, Operations change. Analyzing current process and give continuous improvement idea to streamline and improve the process Work towards creating, SOP, SharePoint Repository and create SOP Change Control Log.Position Requirements:Experience working on FIS Omni products or JIRAStrong understanding of concepts and terminology of financial services industry, especially in Retirement (DC) & Record-keepingPrior experience knowledge transition is essentialHands-on experience in handling Metrics, Volumes and other SLAs (including escalations) is requiredQuick learner with ability to learn and train others on processing tasks, process changes and use of the applicable systems; is motivated to gain knowledge and improve to a higher level of expertiseWell versed with MS Office applications (Word, Excel & PowerPoint, Visio, etc.)A can-do attitude and the ability to work in a team environment and adapt to change is essentialFluent in written and oral communication in EnglishExcellent time management and prioritization skillsStrong interpersonal skills & customer orientation and an unwavering commitment to service qualityStrong research and analytical skills and attention to detailWillingness to work in shiftsAdditional Notes (Desirable)Typical systems utilized could include FIs workflow software, FIs financial record keeping software, and other business applications as necessaryPrevious experience in processing and experienced in FIS Omni and/ or Relius applications would be a significant plusAbility to provide positive constructive feedback to co-workersShould be a dependable resource with a willingness to work stretched hours (if required)Rudimentary understanding of OMNI web and IVR products (desirable)Moderate understanding of the OmniPlus and EXP AG applications (desirable)Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
content managementcustomer relationspresentation skillsrecord keeping