apply now for the post of Engineer - Technical Support

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to an Engineer Technical Support in Eaton s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it s in our values, part of our vision, and our clearly defined aspirational goals.The primary function of the incumbent is to provide technical support for Low Voltage Power Distribution Products, including residential products (load centers, breakers, group metering and generators), dry type transformers, switching devices (safety switches, rotary switches), molded case breakers, miniature breakers and select alternative energy related products. The position would include assisting customers with product selection, troubleshooting, and application assistance received via email and chat.This exciting role offers opportunity to:
• Responsible for answering customer emails within TAT.
• Responsible for Handling Cross-reference requests from customers.
• Provide Pre-sale support like product selection, product configuration, and budgetary quotes.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Maintain and expand the product knowledge base available to all internal and external teams.
• Refer to internal database or external resources to provide accurate tech solutions
• Use Enterprise-wide tools, SharePoint, Share drive, etc. to address customer concerns.
• Maintain a high level of customer satisfaction through his own work by keeping NPS/CES up to the mark.
• Develop a healthy working relationship with the US team for effective problem resolution and guidance.
• Prepare and maintain records, reports, etc, also update all the process trackers in real-time to get a better insight of the workload.
• Able to conduct technical product knowledge sharing sessions to improve teams technical capabilities.
• Should be able to identify training required and create training plans to bridge the technical product skill gap.
Qualifications
• Education level required: Graduate in Engineering (Electrical).
• Minimum 6-8 years of experience in Switchgear Industry
• Technical knowledge
  • Good understanding of technical aspects of switchgear Components, Assemblies and its related applications
  • Strong problem solving, product troubleshooting skills and be able to understand and resolve customer Tier-1 and Tier-2 issues independently
  • Should be able to interpret customer specifications, drawings and schematics
  • Advance excel knowledge and data analysis skills
  • Should have basic understanding of ERP, PLM, CRM and other enterprise-wide tools
• Soft skills
  • Strong customer focus and interpersonal skills.
  • Self-Motivated to identify and prioritize assigned work
  • Strong technical and analytical skills.
  • Abilities within Adobe and Microsoft Outlook.
  • Good written communication and verbal communication
  • Out-of-the-box thinking
  • Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.
Yes! Because you are the one we are looking for, we hope to hear from you now!#LI - KB1Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we re accelerating the planet s transition to renewable energy, helping to solve the world s most urgent power management challenges, and doing what s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company s operations by at least 50 percent by 2030.Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.Job: Sales Region: Asia Pacific Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position : No Does this position offer relocation : Relocation from within hiring country only Travel: No ,

Keyskills :
renewable energypower managementcarbon emissionstechnical supportknowledge sharingproduct knowledgepower distributionproblem resolutiontroubleshooting skills