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Assistant Manager

1.00 to 2.00 Years   Pune   18 Nov, 2022
Infosys Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Job Title: Assistant Manager Operations Job description Lead all functions related to the processing of Pricing operations team. Will oversee daily production management, inflow-outflow, committed SLA management, Performance Management employee across multiple regions. Supervise of people across delivery centers and first point of contact for escalations at management level. The candidate will lead a team of executives, Sr. executives, Process specialists and Team leads. Process and Transaction Excellence Data Driven Issue Resolution Leverage Best Practices Customer Service Excellence Relationship Building Customer Focus Change Management Drive for Results Teamwork Performance Management Diversity/Inclusiveness Skill/Experience Requirements 8 to 10+ years of operations management positions in a large to mid-sized company Solid operational background with an emphasis in managing high volume processing across hire to retire processes Track record of success in operating all processes across OTC / Pricing domain High processes knowledge in Oil & Gas industry Strong team and leadership skills Ability to build and foster strong relationships with peers, vendors and other departments Ability to manage multiple tasks, priorities and deadlines Roles and responsibilities Manage the entire processes & functions for Multi region across globe Administer and evaluate all projects across Fuels & Pricing process. Manage the identification and implementation of process improvement initiatives Assist and train all new and existing Team Leads, Managers and Sr. Managers for various processes under pricing stream Leads a team and ensure that all related processes are processed accurately and timely Responsible for the management update of key metrics to optimize resource usage and identify improvements. Partnering a variety of groups and individuals in managing changes in client processes Liaison with internal and external auditors to assist with understanding the key processes. Ensure effective documentation is in place and regularly updated to account for changes in process and legislation Provide leadership and management to a team of specialists to execute and manage processes under pricing accurately. Manages performance and provides training and oversight of day-to-day processing activities to insure the team functions in cohesive effective unit. Core Competencies Strategic Business Perspective People Practices Design / Execution Fact-Based Problem Solving Project & Process Orientation Coaching / Counseling Personal Impact,

Keyskills :
salesmisaccountstatbankingrecord of successprocess improvement initiativeskey metricsgas industrysla managementoilgas industry

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