Assistant Manager Customer Success (Operations and Support)

Job Description

Dear Candidate,Tecknowledge Consultancy Services specialize in assessing recruiting business leaders with outstanding track records who will create competitive advantage and sustainable value. We believe that the success can be built on insights into the people dynamics of corporations and their leadership requirements at all levels. Our unique culture of seamless collaboration and knowledge sharing allows us to go well beyond recruitment in facilitating and influencing business Relationships toward value creation. Our clients benefit from knowing what we know.One of our esteem client, in Financial & IT Services industry is looking for the following profile in Pune; hence if interested please apply or send us the resume on the given mail ID.Position: Assistant Manager Customer Success (Operations and Support)Number of Vacancies: 1Job location: Pune (WFO)Qualification: B.com/ M com/ MBA Finance/ CS or CA InterExperience: 7 to 8 yearsSalary: Best In Industry
• Leadership Skills: Should have strong leadership qualities to effectively manage and motivate a team of operations and support specialists. They must set clear expectations, provide guidance, and resolve conflicts within the team.
• Process Management: Proficiency in designing, implementing, and improving Operations and Support processes is essential. Should be able to streamline workflows, identify bottlenecks, and ensure efficient operations.
• Communication Skills: Excellent communication skills are vital for interacting with team members, HR personnel, IT staff, and new employees or clients. Needs to convey instructions clearly and address inquiries or issues professionally.
• Compliance Knowledge: Familiarity with HR regulations and compliance requirements is crucial. Must ensure that all Operations and Support activities adhere to relevant laws and company policies.
• Organizational Skills: Strong organizational abilities are necessary to maintain accurate records, track progress, and ensure that all required documentation is completed in a timely manner.
• Problem-Solving: Should be adept at identifying issues or challenges in the Operations and Support process and implementing effective solutions. This may involve troubleshooting technical problems or resolving conflicts.
• Adaptability: The ability to adapt to changes and evolving Operations and Support requirements is critical. Should be flexible and open to process improvements.
• Attention to Detail: Paying close attention to detail is essential in Operations and Support to ensure that all necessary documentation is accurate and complete. Mistakes or oversights can lead to compliance issues.
• Data Analysis: Analytical skills can be useful for monitoring key performance metrics related to Operations and Support efficiency and quality. Data-driven decision-making can help in process optimization.
• Leading a Team: Managing and leading a team of Operations and Support specialists, including setting performance expectations, providing coaching and feedback, and fostering a collaborative work environment.
• Process Optimization: Designing, implementing, and continuously improving the Operations and Support process to enhance efficiency and effectiveness. Monitoring process performance and making necessary adjustments.
• Stakeholder Interaction: Collaborating with HR, IT, and other relevant departments to coordinate the Operations and Support process. Effectively communicating with new employees or clients to guide them through the Operations and Support process.
• Quality Assurance: Conducting regular quality checks to ensure accurate and complete Operations and Support documentation. Identifying areas for improvement and implementing quality control measures.
• Training and Development: Providing training and development opportunities for team members to enhance their skills and knowledge in Operations and Support processes.
• Documentation and Recordkeeping: Maintaining accurate records of all Operations and Support activities while ensuring the secure storage and confidentiality of sensitive information.
• Continuous Improvement: Proactively identifying opportunities for process optimization and automation. Collaborating with cross-functional teams to implement improvements and staying updated with industry best practices.
Thanks & Regards,Ms. Ujwala PetkarTecknowledge Consultancy ServicesContact - 91 95hidden_mobile2Email - hidden_emailInternetwww.tecknowledge.co.in

Keyskills :
leadership skillsproblem solvingleading development teamsquality assuranceprocess optimizationprocess managementcompliance managementadaptabilitystackholder interaction