Associate Analyst - OTC

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to an Analyst Accounts Receivable, EMEA Region in Eaton s Global Financial Shared Services Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it s in our values, part of our vision, and our clearly defined aspirational goals.This exciting role offers opportunity to:This role is in Accounts Receivable Process in a fast paced, high volume SSC environment that supports Eaton s global business and operations that use SAP application for financial accounting and reporting. The position is responsible for cash applications, analyzing deductions, collections with a high degree of efficiency and quality for Eaton business unitsESSENTIAL FUNCTIONS:List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.
1. Deductions Correctly analyzes deductions, and reports and accounts for customer deductions after ensuring compliance with company s policies
1. Creation of Noted Item in SAP once a debit note is received in mailbox
2. Analysis of the New case in Getpaid (Noted item gets interfaced to Getpaid the next day).
3. Analysis of deductions posted by Cash application team
4. Working on distributed, approved credit and customer further info queue in Getpaid.
5. Creation of credit memos in SAP
6. Ensure Plant requests and queries are dealt with in a prompt and comprehensive manner and in line with SLA s.
1. Support and deliver all agreed month end activities to ensure process governance and accuracy of results reported for all GFSS ledgers.
1. Drives process improvements and simplification initiatives
1. Eligible volumes to be routed and processed only via RPA BOT. Individual should have dive deep attitude to investigate and highlight Data Errors and inform IT for further investigation on BOT errors.
1. Strong understanding of data warehouse and master data architecture and processes. Vendor management skills to enforce SLAs based on data quality performance, operating model experience (shared service & CoE)
1. Gathers data for potential process improvements and support audit (internal/external) requirement.
1. Excellent MS Office skills including PowerPoint and Excel skills
2. Strong communication, facilitation and presentation skills, ability to interface with senior leadership and translate technical information into business relevant information
3. Process oriented Ability to think in terms of process and improvement
4. Trains team member(s) on primary functions/processes
5. Perform query management/resolution/root cause mitigation on all CMF queries and provide recommendations on how to mitigate future issues and improve overall customer service
6. Strong focus on internal controls and company s accounting policies
7. Maintain positive relationships with customers, both internal & external. Ensure professional and appropriate communications.
8. Excellent work ethic and extremely detail oriented with high energy level, motivation, and enthusiasm. Know and comply with Eaton policies: Global Ethics, Values and Philosophy, Management Environmental Safety and Security and Health (MESH).
1. Other activities assigned by supervisor or special requirements from management or company.
DIMENSIONS:Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect).
• Cost per cash application
• Cash Application Per Full-Time-Equivalent.
• Quality - Data Entry
• Cash on Account
• Customer Survey and Employee Survey results.
QualificationsQualifications - External Requirements:
• Bachelor s Degree in Accounting, Finance or related field from an accredited institution required.
• 5-7 years of relevant experience in Accounts receivable domain
• BPO/Customer service industry experience essential, preferably captive shared service experience
• Strong verbal and written communication skills.
• Knowledge of AR processes and related financial processes.
• Ability to work within a team environment
• Basic data entry skills
• ERP knowledge preferably SAP
Position Criteria:
• Sound MS Office skills (Excel, PowerPoint, Access, Word) required
• Good Accounting knowledge
• Strong customer service orientation
• Structured approach to problem solving and issue resolution
• Ability to apply accounting system expertise to troubleshoot financial system problems, resolve customer issues and implement new solutions.
• Attention to detail and a high level of accuracy.
• Ability to consistently meet deadlines.
• Highly motivated self-starter who can work well in a team environment or independently.
• Adaptable to change.
• Demonstrates strong skills on following competencies: Dealing with Ambiguity, Customer Focus, Functional/Technical Skills, Integrity and Trust, Intellectual Horsepower, Managerial Courage, Organizational Agility, Drive for Results.
ADDITIONAL INFORMATION:Describe all other aspects of your position that you feel are important and which have not been adequately covered (i.e. unique problems encountered, special freedom to take action, critical outside contacts, exceptional working conditions etc.)
• Position will require the candidate to work in a EMEA Shift (12:30 to 09:30 PM)
• Shared Services experience.
• Must be flexible in a fast-paced environment with ever-changing priorities.
• Work with a sense of urgency, high metrics driven, and high quality of work
• Ability to work effectively with other members in the team and with internal and external customers required ( wherever required)
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we re accelerating the planet s transition to renewable energy, helping to solve the world s most urgent power management challenges, and doing what s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company s operations by at least 50 percent by 2030.Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.Job: Finance/Accounting Region: Asia Pacific Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position : No Does this position offer relocation : No Travel: No ,

Keyskills :
customer relationscomplianceresearchriskbasishigh energy levelequal employment opportunityenvironmental impact assessmentms officedata entrydebit notemaster data