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Associate Technical Support Engineer

1.00 to 5.00 Years   Pune   03 Jan, 2024
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    About The JobThe Red Hat Customer Experience and Engagement (CEE) team is looking for a Associate Technical Support Engineer to join us in Pune, India. In this role, you will provide technical support for our enterprise customers both online and over the phone. As an Associate Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively.What You Will Do Provide technical support to Red Hat enterprise customers Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues Exceed customer expectations by providing outstanding customer service Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction Contribute to the global Red. Hat knowledge management system while working on customer issuesWhat You Will Bring 1 years of Linux experience in the enterprise sector, with excellent administration skills Thorough knowledge of the Linux kernel, networking, and memory management Excellent troubleshooting skills, and a passion for problem solving and investigation Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus,

Keyskills :
LinuxAdministrationTroubleshootingProblem solving

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