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Automobile Customer Relationship Manager (Sales)

7.00 to 12.00 Years   Pune   23 Jan, 2024
Roche International Hiring For Automobile Dealership
Job LocationPune
EducationNot Mentioned
SalaryRs 3.0 - 5 Lakh/Yr
IndustryAutomobile / Auto Ancillaries
Functional AreaSales Support / MIS
EmploymentTypeFull-time

Job Description

    JD- CRM :*Develops Customer Relationships*Introduces colleagues to meet the customers needs*Maintains the Workshop environment*Works as a full member of the Dealership team1. Works with colleagues across the Dealership to achieve team objectives.2. Works with colleagues across the Dealership to investigate and resolve customer complaints.3. Understands and follows BRAND operational guidelines.4. Ensures opportunities for sales are followed up by the appropriate colleague.5. Contributes to local marketing activity defined by Sales and Service teams.6. Maintains a professional manner and high standards of personal presentation at all times.7. Uses feedback to improve own skills and performance.8. Adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.9. To ensure Arrangement of Appointment, Preparation of Appointment, Vehicle Reception & Customer follow-up stages are followed as per standard guidelines of Service Core Process. Monitor regular call recordings, training on telephone scripts and etiquettes.10. To ensure daily PSF calls, above 80 NPS score.11. To ensure sale of EW, Accessories & Service Plan.12. To ensure / Monitor CRC/ complaints and TAT of 2 days for closure of complaints.13. Daily / weekly reports to Service Manager & GM.14. To promote sale of Accessory and support achievement of Labour & Spare parts targets. Service Advisor performance should be reviewed on a daily basis.15. To update VFS sheet and submit to BRAND Customer Care Team on daily basis.16. To constantly monitor the vehicles in workshop, delivery of ready vehicles, faster job approvals, same day parts order, tracking of parts ordered for delivered vehicles, recalls, service action, liquidating dead stock & slow moving spares. Review the same with Service Advisor at frequent intervals.17. To ensure Customer Database Management mainly contact numbers, email address, personal details are captured for all Customers required for CLP program.18. To monitor & ensure Service Advisors & CRE are performing their role as per SCP guidelines.19. To ensure Parking area & Service Reception and amenities used by Customers Workshop are maintained as per BRAND Standards.20. To Coordination for all activities of Road Side Assistance.21. To send KPI reports to Service Manager at regular intervals.22. To ensure outstanding payment list is kept to a minimum.23. Daily meeting all the customers visiting workshop.24. Home Visit to be organized for all customers & if required prompt home visit in person.25. All Audits scores to be maintained, above industry , regular interval audits and closure points to beupdatedwithin.

Keyskills :
customer relationship managementcustomer relationshipcustomer supportcustomer relations

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