BMC Remedy developer

Job Description

The Remedy Developer deploys, configures and maintains BMC Remedy ITSM tools and related integrations. Particular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management. Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team. Problem solving, communication and teamwork are keys to success in this position.Responsibilities: Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL) Customization and creation of Remedy workflows according to customer requirements Ability to estimate work effort for customizations, enhancements, and configuration requests Advanced analysis and troubleshooting Creating and maintaining technical documentation with respect to system design Testing code changesEducation and Experience: Bachelors Degree, or equivalent experience Experience with the Remedy Action Request System (ARS) version 7x and higher with specific focus on the ITSM Suite, ITSM 7.x or higher Integrating Remedy with third party applications Experience implementing and configuring one or more ITSM applications (Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Asset Management) Experience integrating web AR systems with external data sources for population of data and auto-ticketing Experience implementing and managing Mid-Tier and web based reporting technologies related to Remedy Familiarity with ITIL Foundations ver. 3 is preferred Knowledge of Remedy programming methodologies and standard software development life cycles Strong familiarity with Oracle databases Ability to clearly communicate technical ideas to non-technical audiences Ability to understand and assess functional requirements, develop or recommend technology solutions to meet business needs Team oriented with a track record of excellence in internal and external customer service Experience creating Business Objects Reports and Tableau Reports is a plus Ability to configure, extend or develop solutions from requirementsTechnical Skills: Remedy ARS 7.x and additional BMC products Familiar with server and client-based technologies, including hardware, operating systems (Linux), configurations and security Database: Oracle Server Business Objects and Tableau experience a plus Web Services Key Skills: The Remedy Developer deploys, configures and maintains BMC Remedy ITSM tools and related integrations. Particular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management. Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team. Problem solving, communication and teamwork are keys to success in this position.Responsibilities: Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL) Customization and creation of Remedy workflows according to customer requirements Ability to estimate work effort for customizations, enhancements, and configuration requests Advanced analysis and troubleshooting Creating and maintaining technical documentation with respect to system design Testing code changesEducation and Experience: Bachelors Degree, or equivalent experience Experience with the Remedy Action Request System (ARS) version 7x and higher with specific focus on the ITSM Suite, ITSM 7.x or higher Integrating Remedy with third party applications Experience implementing and configuring one or more ITSM applications (Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Asset Management) Experience integrating web AR systems with external data sources for population of data and auto-ticketing Experience implementing and managing Mid-Tier and web based reporting technologies related to Remedy Familiarity with ITIL Foundations ver. 3 is preferred Knowledge of Remedy programming methodologies and standard software development life cycles Strong familiarity with Oracle databases Ability to clearly communicate technical ideas to non-technical audiences Ability to understand and assess functional requirements, develop or recommend technology solutions to meet business needs Team oriented with a track record of excellence in internal and external customer service Experience creating Business Objects Reports and Tableau Reports is a plus Ability to configure, extend or develop solutions from requirementsTechnical Skills: Remedy ARS 7.x and additional BMC products Familiar with server and client-based technologies, including hardware, operating systems (Linux), configurations and security Database: Oracle Server Business Objects and Tableau experience a plus Web Services Location: Pune Required Experience: 4-6 yrs,

Keyskills :
it service managementservice request managementservice deskbusiness objects