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Business Analyst - CRM

4.00 to 6.00 Years   Pune   15 Feb, 2022
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    • BE (Computer Science /IT), MCA, M.Sc.
    • 4 to 6 Experience.
    • Should have end to end implementation cycle experience with any CRM product like Salesforce, SugarCRM or Dynamics.
    • Interface with clients, understand requirements and clearly document them and pass on to the development team.
    • Ability to provide a solution summary to clients that can meet their requirements.
    • Understanding of customization and configuration capabilities of a CRM solution.
    • Knowledge of writing a detailed functional design document.
    • Test the functions and the features being developed and confirm that they fulfil the business requirements.
    • Acts as an entry-point for end-users in the issue resolution process, tracking issues through to completion.
    • Prepare Detailed training guides and user manuals.
    • Provide Training to clients and end-users.
    • Provide post go-live support to help resolve issues.
    • Ensure all client deliverables meet client expectations in terms of scope and quality.
    • Participates in Scrum planning and release management, testing and validation.
    • Proficient with Excel, PowerPoint, Outlook and Word.
    • Good at analytical thinking and attention to detail.
    ,

Keyskills :
customer relationsdocumentationrequirementsfunctionalbusiness requirementscomputer scienceissue resolutionbusiness analysisfunctional designrelease management

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