Business Manager

Job Description

Job Title: Business ManagerEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.Working FlexiblyWe re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager.Introduction:The key responsibility would be to effectively provide Operations and Business Management Services to the 3200 permanent and SI resources for Pan India/Globally. The resource will be accountable for Resource Management, Vendor Management and Stake Holder Management. Ensuring all administrative and Operations tasks are carried our seamlessly, catering to commercial governance, colleague engagement, customer service, headcount planning and forecastingWhat will you be doing Resource Management

• OnBoarding and off boarding activities.
• Own resource database and maintain the data accuracy and quality aspect at any given point in time.
• Management of Resource Hiring / extension request process working with Line Managers to complete in liaison with HR and Recruitment team.
• SAP vs BRAINS Reconciliation
• Supply and Demand Management - Manage the manpower demand planning and resourcing processes, ensuring the appropriate tracking, control of change demand as the projects mature through the lifecycle. Capture MTP changes and track them.
• Weekly MI on Resource Management, ensuring correct Headcount is projected to Senior management.

Financial Governance

• Working closely with finance to ensure utilization is on track
• Tracking and managing cost spend and recovery of all resources.
• Ensuring payments reconciliations and work closely with COO Ops team on payment clearance.
• Monthly MI and reporting on financials.
• STP/MTP Preparation and tracking with actuals.

Vendor Contract Management

• Point of Contact for all supplier related queries
• Ensure all new supplier engagements submissions are put through local / central approvals liaising with business and Sourcing
• Proactively work with Sourcing to challenge supplier costs
• PO Raising
• Invoice Management

Administrative and Operations

• Lead on all Org design requirements Future operating model, including special projects
• Well versed with SOM process
• SR Management
• Main POC for the business, HR and WFP on all resource related queries
• Navigator delinquency management.

• Operations Process Control

Stakeholder Management and Leadership

• Excellent communication, negotiation and management skills are required to maintain a cohesive relationship with both our external and internal stakeholders.
• Stakeholder Reporting.
• Work with Program management teams, Respective tech offices to ensure that navigator codes are available at a right time for right people.

Decision-making and Problem Solving

• Manage colleague performance management process Inc. calibration sessions and leading on pay round
• Managing training request for BUK resources and providing approvals.
• Lead on talent management reviews / succession planning
• Coordinate Apprentice and Grad/Intern programmes
• Track recognition and citizenship activity in support of scorecard targets
• Drive employee engagement and success stories
• People Event organisation across the sites

What we re looking for:

• Well versed with Barclays Business Management Processes, Tools, applications etc.
• Excellent Communication and Business Management skills
• Customer Centric approach and excellent inter-personal skills
• Personal Influence and negotiation skills
• Finance Background (Financial reporting)
• Expert in MS Office Excel, word, PowerPoint etc
• Ability to interact with external and Internal
• Ability to develop collaborative working relationships across the organization
• Efficient in process streamlining and coming up with Best Practices
• Highly solution oriented approach with an inclination to change and implement changes
• Proactive and dynamic
• The ability to recognize, attract, and retain talent and then also coaches that talent to reach the vision and strategy you have for the organization

Where will you be working

• Pune

Be More at BarclaysAt Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.RespectWe harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.IntegrityWe operate with honesty, transparency and fairness in all we do.ServiceWe act with empathy and humility, putting the people and businesses we serve at the centre of what we do.ExcellenceWe champion innovation, and use our energy, expertise and resources to make a positive difference.StewardshipWe prize sustainability, and are passionate about leaving things better than we found them.Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.ChallengeQuestion whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.DriveFocus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.,

Keyskills :
ms officecustomer servicevendor managementrisk managementdemand planningproblem solvingrisk management frameworkequipment supplyconsumer banking