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CCaaS developer – Voice & Media Services

Fresher   Pune   25 Jun, 2023
Talent HR Networks Private Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment / Staffing / RPO
Functional Areatechnology
EmploymentTypeFull-time

Job Description

CCaaS developer - Voice & Media ServicesExperience : 10+ years

  • Good Knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing
  • Should have knowledge in CTI or Voice recording products
  • Good understanding of VOICE protocols like SIP, H.323
  • Experience on VOIP, Dialer, ACD , IVR, SBC
  • Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
  • Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
  • Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
  • At least two years- experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.
  • Experience with any of the following is a plus: real-time systems, event-driven systems, data engineering, audio processing, machine learning, natural language processing, speech recognition.
  • Your development responsibilities will be primarily in three areas real-time audio processing (e.g., altering audio while maintaining synchrony in duplex conversations) integration APIs and protocols (text, VoIP, signalling, logging, configuration, ...) and application-level functionality (e.g., business logic, monitoring, failover, - ).
  • Provide expertise and engineering for call center integration and trends (e.g., vendor variations in protocols, rcs and webrtc for voice calls, - )
Key skills: Voip, SIP, IP Telephony, Voice Gateways, C++

Keyskills :
IvrRtpcloudTcp/ipUDPWiresharkMachine LearningNatural Language ProcessingIntegrationsdata engineeringCtiWebrtcVideo ConferencingDialerH.323VOIPVoicemailVoice recording productsCrm SystemsSpeech RecognitionSalesforce Service CloudSBC

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