Compute Engineer

Job Description

Compute Engineer Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Job Description/ Function:
• Provide troubleshooting & support to HP customers & engineers in the Industry Standard related areas.
• Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.
• Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HP remote and field support staff.
• Participate in after-hours remote support rosters.
• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
• Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables (BFT).
• Technical writing skills will be required to publish issue resolution documents
• Communicate effectively with technical and non-technical stakeholders and have the ability to drive the conversation/discussion
• Ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HP) at all levels and geographies. (own team, members of SC and Product Divisions)
• Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HP account team and the ISS division.
• Firmware updates and Recommendations for HP Blade System environments, the firmware analysis includes the enclosure and all its components, including server and storage blades, power and cooling components, networking, interconnects, and virtual connect.
• Basic functional knowledge on Windows, Linux, VMware, UNIX
Technical Skills
• Broad technical knowledge on ISS solutions, ISS and accessories
• Technical knowledge and experience on server management software tools
• Knowledge of remote deployment programs and monitoring processes and concepts.
• Strong 2nd Line skills on Proliant servers, typically employed in many SAN implementations.
• Technical knowledge of network switches
• Windows Server Operating Systems and their integration with Fiber channel HBA, also Windows
• Server Clustering in SAN and switched SCSI environments.
• Connecting Blade Servers into SAN infrastructures.
Business Skills
• Demonstrate strong written and verbal communication skills
• Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
• Experience in interacting/Supporting Level 1 Support teams and customers
• Must be a team player and show ability and willingness to motivate and support other engineers
• Must have a Service and Support mind-set
Essential Skills
• Industry Standard Servers (Proliant, Blades & SL)
• Broad technical knowledge on Windows, Linux.
• Knowledge of attached and networked storage hardware and concepts
• Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
• Affinity with hardware related support processes
• Ability to work in a 24x7 Environment
Customer handling skills
• Demonstrates high level of technical & account management communication skills and expertise in communicating with customers & internal organization.
• Adds Customer Expectation management as part of the Escalation process and be able to isolate obscure problems of unknown origin.
• Manages the solution process with high management attention in a complex environment.
• Takes responsibility for delivery processes such as end-to-end problem ownership solutions.
• Leads high level cross organizational customer orientated projects
Eligibility:
• Educational Qualification Bachelor/Masters in technical field or equivalent experience.
• 3+ years of experience in service and support on Industry Standard Servers (HPE, Dell, IBM) with Non-MS OS, storage and networking experience
• Excellent Communication skills
• Good Presentation Skills
• Basic knowledge on protocols (SNMP, WBEM, RIBCL, WSMAN etc.)
• Server/Storage/Networking concepts
• Knowledge on Proliant and Blade/Apollo Servers, Synergy, BCS products
• Basic functional knowledge on Windows, HPUX, UNIX, Linux, VMware
• Flexible to work in Shifts
• Knowledge on Remote Support tools/applications like One View remote support, InfoSight, iLO Amplifier pack would be added advantage.
Join us and make your mark! We offer: A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it Then let s stay connected! https://www.facebook.com/HPECareers https://twitter.com/HPE_Careers HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.hidden_mobileThis role has been designated as Edge , which means you will primarily work outside of an HPE officeHPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status,

Keyskills :
field supportwriting skillshp bladeit servicesremote support