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Contact Center Technologies Implementation Cloud Services Operations

8.00 to 10.00 Years   Pune   16 Jun, 2021
Accenture
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Project Role :Cloud Services Operations
  • Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Management Level :8
  • Work Experience :8-10 years
  • Work location :Pune
  • Must Have Skills :Contact Center Technologies Implementation
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :
      • Key Responsibilities : -Leads system testing efforts with developing test plans for UAT and Production Verification, writing/execution of test scripts, and reporting results to all partners for projects -Evaluate client, customer, and business needs in real-time to support the environment responding to client add/moves/changes to systems and tasks based on real-time call volumes -Conduct impact analysis and develop/initiate mitigation strategies for planned upgrades impacting our technologies, information technology
      • Technical Experience : -Translate business needs to technical specifications -Design, implementation and maintenance of custom API code for integration to third party solutions Twilio, corporate applications, ETL integration -Implementation and maintenance of AWS Lambda triggers -Implementing web application technologies IIS, Apache -Design, implement and maintenance of custom integrations to database systems -Collaborate with teams to integrate systems - Develop and update technical docs
      • Professional Attributes : -Proven experience as a Contact Center application engineer, 5 years industry experience is a must -Deep knowledge of API integration to third party solutions Twilio, corporate applications, ETL integration - Experience with AWS Lambda, AWS platform offerings
    • Educational Qualification : -BSc/BA in Computer Science, Engineering or relevant field
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Keyskills :
environmental impact assessmenttest scriptscontact centersystem testingweb applicationimpact analysiscomputer scienceservice delivery

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