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Customer Care Specialist

3.00 to 5.00 Years   Pune   17 May, 2023
Veritas Technologies
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Veritas is currently looking for motivated individuals who not only do but are also leaders who influence change and make a difference. The team is always looking for passionate, dedicated individuals who are self-motivated in their work and careers.What you will be doing:
    • Serve as the first point of contact for Customers and Partners for general queries relating to licensing, entitlement, portal access, and technical support.
    • Quickly respond to customer calls, web cases, emails and chats.
    • Deliver a high level of service and provide prompt resolution to ensure customer satisfaction
    • Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed
    • Adhere to defined case handling processes and use appropriate reference materials and internal knowledge documents efficiently.
    What skills, experience and education you need as a team member to succeed:
    • Graduation in any discipline is a MUST
    • Minimum of 3 years Customer Service experience (or equivalent experience) and there is no maximum limit for number of years of experience
    • Excellent English business communication skills (Read, Write and Speak)
    • Experience in working in 24x7 environment is a must
    • Experience in Software and Technology industry is preferred
    • Experience in customer relationship management tools is preferred
    • Experience in Enterprise Resource Planning tools such as Oracle is preferred
    ,

Keyskills :
customer servicecustomer supporttechnical supportbusiness process

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