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Customer Experience Executive

3.00 to 8.00 Years   Pune   10 Apr, 2024
Gynoveda
Job LocationPune
EducationNot Mentioned
SalaryRs 4.0 - 6 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We are hiring for a Customer Experience role based at Lajpat Nagar .Working days : Tuesday to SundayTimings : 10 am to 7 pm and 11 am to 8 pmRole:
    1. Greet and welcome patients and visitors in a courteous and professional manner.
    2. Manage patient appointments, including scheduling, rescheduling, and cancellations.
    3. Answer incoming calls and emails, and handle inquiries or redirect as necessary.
    4. Maintain patient records and ensure accuracy of information.
    5. Process patient payments, issue receipts, and handle billing inquiries. Coordinate with medical staff to ensure smooth patient flow and timely appointments.
    6. Keep the reception area tidy and presentable at all times.
    7. Assist with administrative tasks such as filing, data entry, and inventory management.
    8. Provide general information about clinic services, policies, and procedures to patients and visitors.
    9. Handle confidential patient information with utmost discretion and maintain patient confidentiality.
    Interested candidates can share their resumes on hidden_email

Keyskills :
receptionist activitiesfront office

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