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Customer Service Executive

0.00 to 5.00 Years   Pune   22 Nov, 2022
Just Jobs Placement Consultants Hiring For Customer Service Executive
Job LocationPune
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Care Executive (Call Centre)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We are leading MNC firm based in Pune Model colony Shivaji Nagar.Please share your updated profile if interested we will call you for if your profile is found suitableGood communication in English is mandatory.CTC as per industry standards.Job Responsibilities:To consistently meet the Digital Ops targets set (KPIs) without compromising quality of service delivery To complete & meet all customers requests as per defined guidelines To adhere to professional standards of behavior & conduct in dealing with customers & fellow staff To proactively identify opportunities to improve the service performance Should exemplify and be aligned to company culture where the employees are expected to reflect PRIDE values Purposeful, Relationship Led, Innovative, Decisive and all this with a lot of Fun. To exemplify the values of company Asian Service Respectful, Easy to Deal With and Dependable in their interactions with both internal and external stakeholders. To be aligned to the company strategy of Joyful Banking - through Customer Journeys and Digital Banking reach. To take accountability for KPIs such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), Complaint Management Index (CMI), Average Handling Time (AHT), Individual Productivity & Quality Processing Respond to inbound chat inquiries and inbound/outbound phone call and effectively consult customers or prospective customers regarding features or any other support require Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customers Answering or making calls to customers/prospects to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed. Responsible to handle multiple chat sessions and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.This position to start would be to assist customers via Calls & Chats. It would be 247work environment for both male & female employees. No Cab arrangement for Office, CSO has to travel self for generic day shifts. For any urgent night shifts conveyance will be provided.Best regards,Eshahidden_mobile

Keyskills :
customer service deliveryquery resolutioncall qualitycustomer relationshipcustomer servicerelationship managementsupport

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