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Customer Service Executive - Health Insurance_Pune -Sal 3Lakh P.a

0.00 to 4.00 Years   Pune   02 Jan, 2023
Hy Fly Consultancy Hiring For Hy Fly Consultancy
Job LocationPune
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Des-Assistant Manager -InboundPayroll-General Insurance Co PayrollNo. of position : 5Budget upto 3 to 3.5 lacs maxAge limit upto 33 yearsQualification GraduatePlease not below points.-Candidate should be have excellent communication in English-Should willing to work in roaster shift between (night shifts only for male candidates)-2 off in a weekCall hidden_mobile KanchanEmail - hyflyhr10@gmail.comwww.hyfly.inThe Customer Service Representative responsible for taking care of the customers needs by providingassistance by answering product and service questions; suggesting information about health products andservices. Process orders, prepare correspondences and fulfill customer needs to ensure customersatisfaction. A health insurance customer service representative should be thoroughly familiar with thecompanys line of insurance products and coverage options. You will be charged with helping potentialcustomers evaluate and judge the merits of various plans to help them select the most appropriate type ofcoverage for their unique individual needs.As a healthcare Customer Service Representative, you will be responsible for successfully managing largeamounts of inbound and outbound calls. This will include following communication scripts, handling differenttopics, and acting as a liaison between our company and its customers. In addition, you will be responsiblefor evaluating all documents to ensure that appropriate information has been obtained for billing purposes. Entering patient information into a customer information system Ensuring customer satisfaction Assisting them with issues/concerns related to their health insurance Serving as a backup when other employees are out due to absent staff members Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply ofproduct to customersNo of Subordinates 00Financial KPIs Customer Satisfaction Score Average response time Average resolution timeMain Responsibility:To handle Inbound & out bound Calls.To handle Emails received from the customers.To handle Chats received from the customers.Education :Undergraduate / Graduate in any streamExperience : 0-2 Years in customer careFunctional Skills(RoleSpecific)Good communication skills Good knowledge in Computer Basic knowledge in MS OfficeJob Locations :Pune / ThaneCall hidden_mobile KanchanEmail - hyflyhr10@gmail.comwww.hyfly.in

Keyskills :
voice supportserviceoutbound callingtelemarketingtelesalescustomer retentionvoicecustomercustomer service

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