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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Internet / E-Commerce |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
Mattermost is the industry s leading open-source enterprise-grade messaging platform. Customers including Intel, Ubisoft, Samsung, Cigna, BNP, European Commission, Social Security Administration, and Affirm use Mattermost to enable their teams to collaborate securely and privately anywhere. Many of the world s leading privacy-conscious enterprises like The US Department of Defense work better by connecting people, tools, and automation to increase developer collaboration using Mattermost. Our private cloud messaging platform offers secure, configurable, highly scalable messaging using web, mobile, and desktop applications and provides deep integrations with hundreds of SaaS and on-premises tools and applications.We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope youll learn more about working at Mattermost and apply!Mattermost is seeking an innovative, client obsessed Customer Success Manager to help existing customers drive as much value as possible from their Mattermost investment. Focusing on the enterprise market segment, the Enterprise CSM is responsible for building relationships with Mattermost largest customers in Europe to ensure a successful customer journey and great user experience. Working closely with the rest of the organization (Enterprise reps, Customer Engineer, Marketing, R&D), the Enterprise CSM will cover EMEA. Mattermost is a remote only company so the location can be Germany or the UK.Responsibilities
Keyskills :
customer serviceonboardingcustom integrationprivate cloudcsmsocial securitybehavioral trainingsecurity administrationcustomer datamarketingsalescustomer relationsenterprise securityopen source