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Customer Support Engineer

0.00 to 3.00 Years   Pune   08 Feb, 2023
Haze Busting Consultancy services
Job LocationPune
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
IndustryManufacturing
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Dear Candidate,We are Hiring for Customer Support AssistantQualification: Any GraduateExperience: 1+ YearsSalary: 15k-20kLocation:Shivane, puneTo apply directly contact,Prapti: hidden_mobileSkills:Good written and verbal english communicationRoles and Responsibilities:
    1. Receive Repairing material from reception in absence of Cust.Support Engineer-inhouse, enter details in Register, excel files data, Repair it from repairing dept, and send back to customer through dispatch dept.within 3 days.
    2. Identification of correct way of transport for sending repairing/replacement service material and give all information to dispatch dept. along with person & dispatch address, docket no.s,etc.
    3. Ensure dispatched materials receipt to the customer.
    4. If any quality in product quality then inform Quality department.
    5. Resolve the problem in specific time limit if problem not solved with the help of higher authority person.
    6. Calling to customers for returning back material from site and accordingly data to be maintained and reported.
    7. Maintain all records about phone calls & visits of Customer Support engineers.
    8. Participate in Weekly/Monthly meetings.
    9. Taking care of day-to-day reports activities in the department.
    10. Assisting in work for activities in the department as per instructions of Cust.Support Manager.
    11. Update daily sheet.
    12. Keeping all records as per ISO.
    13. Smooth ERP functioning & maintaining data through ERP.
    Thanks and Regards,PraptiHaze Busting Consultancy Services

Keyskills :
customer servicecustomer support

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