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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
1. Hardware & Software Managementa. Issue gathering from customers.b. Reporting & follow up with vendors/ISP/carrier for queue reduction.c. L1 troubleshooting for hardware, software and network systems issues & take judgement for appropriate escalation.d. Report Generation to track assets, backup activities, software & hardware installations. Shift handover report for existing tickets.e. Install & configure OS, Outlook based on SOP and fix physical connectivity issues of LAN & peripherals.2. Endpoint Security: Updation of antivirus & monitoring anti-virus patches.3. Client Applications: Support installation of different types of client applications. Technical Skills:a. Network Components, Devices (A)b. MS Exchange Server (A)c. Storage & Backup Administration (A)d. Endpoint Security (A)Behavioral Skills:a. Email Communication, Presentation, Public Speaking(A)b. Interpersonal Skills (A)c. Customer Service Orientation, Business Appreciation (A),
Keyskills :
customer service orientationms exchangeexchange servernetwork systemscustomer servicereport generationendpoint securityservice orientationinterpersonal skillslansopemailstorageoutlookhardware