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Escalation Engineer

3.00 to 8.00 Years   Pune   07 Apr, 2022
Finite HR Consulting Private Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Responsibilities/What You ll Do
    • Engage with customers on escalated support issues or critical customer situations
    • May participate in a Support Operation and on-call rotation.
    • Interface with Engineering and assist the customer with testing or troubleshooting.
    • Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
    • Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base.
    • Assist in developing on-going training programs for the department.
    • Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.
    • Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
    • Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
    • Other duties as assigned
    ,

Keyskills :
windowstechnical supportactive directorytroubleshootingmailtraining programscase managementtestingtrainingdatabasedebuggingengineersmanagementoperationsengineering

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